BT Redcare closure
Important Information for LMB Insurance Services Policyholders – BT Redcare closure
BT has announced the closure of all Redcare operations from 1st August 2025. As a result, Redcare customers will need to replace their alarm signalling equipment before this date and preferably as soon as possible. This is to avoid likely issues with high demand for the supply and fit of alternative signalling products from other providers the closer we get to 1st August 2025.
LMB Insurance Services Policyholders with intruder alarms using Redcare connections must therefore replace these with alternative products before the 1st August 2025.
Many policyholders will already need to do this to ensure continued service after the ongoing All IP Network migration, which is scheduled for completion in late 2025.
This work will be undertaken by the policyholders’ National Security Inspectorate (NSI), or Security Systems and Alarm Inspection Board (SSAIB) approved alarm company. During this change it is crucial to ensure your client’s replacement service provides the same performance level as their current Redcare product.
Any replacement meeting other performance categories must be referred to insurers for approval before a commitment to order is made.
Our team will be more than happy to discuss any concerns your clients might have.
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